How to contact AARP by phone, email, and online chat

AARP's main customer service line is 1-888-687-2277. This number connects you to representatives who handle membership questions, billing issues, and general account help. The line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5:30 p.m. Eastern time. Wait times vary by time of day and season, but calling early in the morning or mid-week typically means shorter holds.

You can also reach AARP through their website at aarp.org. Look for the "Contact Us" link at the bottom of the page, which offers options to send a message, schedule a callback, or start a live chat during business hours. Email responses usually take one to two business days. The live chat feature works during the same hours as the phone line and can be faster if you have a straightforward question.

For specific departments—such as AARP Insurance, AARP Rewards, or AARP Advocacy—the website lists separate phone numbers and contact methods. If you are calling about insurance products, you may be routed to a different team than if you are calling about membership renewal.

Key Takeaways

  • The main AARP customer service number is 1-888-687-2277, open weekdays 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 5:30 p.m. Eastern.
  • You can also use the live chat or message feature on aarp.org, which typically responds within one to two business days for email inquiries.
  • AARP Insurance, AARP Rewards, and other specific services have their own dedicated phone lines listed on the website.
  • Having your membership number, account email, and a description of your issue ready before calling will speed up the process.

What information to have ready before you call

Gathering a few details before you dial saves time on hold and helps the representative solve your problem faster. Have your AARP membership number handy—it appears on your membership card and in any welcome emails. If you do not have it, the representative can look it up using your name and date of birth, but having it ready is quicker.

Write down the specific issue you need help with before calling. For example, "I was charged twice for my membership renewal" or "I cannot log into my online account" is clearer than "I have a billing problem." If you are calling about a recent transaction, have the date and amount in front of you. If you are calling about a product or service, know which one—AARP offers insurance, travel discounts, and other programs, and the representative may need to transfer you to the right department.

If you are calling about an online account issue, have the email address associated with your AARP account ready. This helps the representative pull up your profile and see what you are seeing on your screen.

Common reasons people contact AARP customer service

The most frequent calls are about membership renewal and billing. People call to confirm their renewal date, update payment methods, or ask why they were charged. AARP membership renews automatically each year unless you cancel, and the charge appears on your credit card or bank statement about 30 days before your membership expires.

Account access issues are another common reason. Readers forget their password, cannot log into the website or mobile app, or want to update their email address or personal information. The representative can reset your password over the phone or walk you through the steps to do it yourself.

People also call about AARP products and services—questions about insurance coverage, how to use AARP Rewards points, or whether a discount applies to a specific purchase. If your question is about a product AARP offers but does not directly provide (such as insurance underwritten by a partner company), you may be transferred to that company's customer service line.

Troubleshooting login and account access problems

If you cannot log into your AARP account online or on the mobile app, start by clicking "Forgot Password" on the login page. AARP will send a password reset link to the email address on file. Check your spam folder if you do not see it in your inbox within a few minutes.

If you do not remember which email address you used to create your account, or if you no longer have access to that email, call customer service. The representative can verify your identity using your name, date of birth, and membership number, then update your email address and send a new password reset link to your current email.

If you are using the AARP mobile app and having trouble logging in, try logging out completely, closing the app, and logging back in. If that does not work, delete the app, restart your phone, and reinstall it from the App Store or Google Play. If problems persist, customer service can troubleshoot further or help you use the website instead.

Handling billing and membership renewal questions

AARP membership costs vary depending on the type of membership you hold and any promotions running at the time you joined. Standard membership is typically around $16 per year, though introductory rates are often lower. Your renewal notice will show the exact amount you will be charged and the date it will occur.

If you see a charge you do not recognize, call customer service with the date and amount. The representative can tell you what the charge is for—it may be a membership renewal, a product purchase, or a charge from a partner company offering an AARP-branded service. If the charge is wrong or unauthorized, the representative can investigate and process a refund if needed.

To cancel your membership and stop automatic renewals, call customer service or use the cancellation option in your online account settings. Cancellation takes effect when ready, though you keep your membership benefits through the end of your current membership period. If you cancel and then want to rejoin, you can do so at any time, though you may not receive the same introductory rate.

Getting help with AARP products and services

AARP offers or endorses a range of products beyond membership—insurance (health, auto, home, life), travel discounts, pharmacy discounts through a partner, and the AARP Rewards credit card. Questions about these products sometimes route to AARP customer service, but often route to the partner company that actually provides the product.

If you are calling about AARP Insurance, you may be transferred to the insurance company's customer service line, where you can ask about coverage, file a claim, or update your policy. The same applies to AARP Rewards—questions about your credit card points or account may route to the card issuer. AARP customer service can tell you which company handles your specific product and provide you with their direct phone number.

For questions about AARP discounts—such as discounts at hotels, rental car companies, or restaurants—customer service can explain how the discount works and whether you need to do anything special to use it. Many discounts are automatic for AARP members; others require you to mention your membership or enter a code at checkout.

What to do if you cannot reach customer service

If the phone line has a long wait or you prefer not to call, the live chat on aarp.org is often faster for straightforward questions. Chat is available during the same hours as the phone line. If you use chat outside business hours, you can leave a message and a representative will respond by email within one to two business days.

You can also send a message through your AARP online account. Log in, look for a "Contact Us" or "Help" section, and submit your question. This route is slower than calling or chat, but it creates a written record of your inquiry and the response.

If you have a complex issue or feel your problem was not resolved, ask to speak with a supervisor or escalate your case. Customer service can transfer you or create a ticket that a senior representative will review and follow up on.

Frequently Asked Questions

Is AARP customer service available on weekends?

Yes, but only on Saturday. Customer service is open Saturday 9 a.m. to 5:30 p.m. Eastern time. They are closed Sunday and all federal holidays. For issues that cannot wait, use the online chat or message feature on aarp.org, which you can submit anytime.

Do I need to pay to call AARP customer service?

No. The 1-888-687-2277 number is toll-free. If you are calling from outside the United States, check with your phone provider about international calling rates, as those charges may explore.

Can I cancel my AARP membership over the phone?

Yes. Call customer service and tell them you want to cancel. They will process it when ready. You can also cancel through your online account settings without calling. Either way, your membership benefits continue through the end of your current membership period.

What if I was charged for AARP membership but never signed up?

Call customer service right away with the charge date and amount. The representative can look up the account and determine whether it was created in error or fraudulently. If you did not authorize the charge, they can refund it and close the account. Provide any details you remember about how the charge appeared on your statement.

How long does it take to get a response if I email AARP customer service?

Email responses typically arrive within one to two business days. If your issue is urgent, call the phone line or use live chat instead. Chat responses are usually faster, often within a few minutes during business hours.